TERMS AND CONDITIONS FOR MADE-TO-ORDER PRODUCTS   By placing an order with Little Eglantine you will be agreeing to the following terms and conditions. Every effort is made to represent the items accurately on this website. GENERAL INFORMATION Your contract for purchases is made through littleeglantine.com and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. ORDERING Made-to-Order Products Made to order products will be made specifically to your order inaccordance with the instructions and specifications you have given us. It is your responsibility to check all details and aspects of your order are correct and suitable for your requirements, including sizes, product features, access and delivery. We will not be liable for any inaccurate sizes or fabrics provided by you. All fabrics are subjetc to availability. Product descriptions, colours and unique features Every effort is made to ensure that the products we supply correspond as closely as possible to the samples dispalyed on our website but they might not be exactly the same. No responsiblity can be accepted for these slight variations, which all add to the unique features of our products including but not limited to the following : - On fabrics the shades will inevitably vary slightly from one prinitng batch to another - Our flower girl dresses and page boys outfits are individually hand finished and therefore there may be some slight differences between products. - At times it may be necessary to make changes to the internal specifications of our products and we reserve the right to make such changes. Quality of goods All products supplied by Little Eglantine are of the highest quality and are suitable for the use and purpose for which they were originally intended. These garments are not intended as sleepwear. All garments are dry-cleaning only. Prices and charges  All prices are in Pounds Sterling and exclude delivery charges that will be added to the total price. Payment options. Little Eglantine accepts all major debit/credit cards and provides a secure payment system in conjunction with Paypal, a reputable and longstanding, secure internet credit card payment gateway. Paypal is authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution. Please note you do not need to have a Paypal account to pay us via Paypal. On the Paypal login screen, click "don't have a Paypal account". Transactions will show bank statement as Paypal *Stephanie de Christen. For more information on Paypal and their services click here We understand some customers may be wary entering credit card details online. Pease be assured that we do not receive any of your credit card information as it goes directly through to Paypal. Goods will only be despatched once payment has been cleared. If placing an order outside the UK, your credit card company will convert any orders placed with Little Eglantine from UK Pounds Sterling into your local currency when they process the transaction. Please remember exchange rates vary all the time.   If you have any queries about the ordering process, do not hesitate to contact us.   DELIVERY Delivery times We shall not be liable for delays or failure in delivery because we cannot gain access to the delivery address or because ofcircumstances beyond our reasonable control. Specific delivery times and days cannot be agreed at any time in the order process.   Risk & Property We carry the risk of loss or damage to the products until you receive them, Th products will pass to you when you have received them and have paid us in full. If you return the Products to us for any reason, they will become our property and be at our risk from the time at which we receive them. Essential Checks on Delivery An adult must be available at the address to carefully check the unwrapped product, sign and acknowledge receipt in a safe and satisfactory condition. Please report any defects immediately upon delivery to Customer Services.   CANCELLATIONS If you need to amend or cancel your order for Made-to-order you are entitled to do so at any time up to 24 hours after you have placed your order, by contacting us. If you amend or cancel your order more than 24 hours after you placed it, we reserve the right to charge you any costs we incur in relation to your order, however this shall not be more than 25% of the total price of the ordered products. Made-To-Order Orders can only be cancelled by email and only before any materials or fabric has been ordered by us to create your Made-To-Order garments. Please email your cancellation marked "URGENT CANCELLATION" to the Customer Service team. Please ensure you list your name, address, product ordered and order code on the email. We do not accept returns, or exchanges of made-to-order garments unless they have first been inspected by a representative of Little Eglantine and we have agreed that they are defective, or "not as ordered". When placing your order, please ensure you choose the correct size as items cannot be returned if the sizing is incorrect.  Items that have been worn, dry-cleaned, ironed, steamed or washed will not be accepted as returns or exchanges. Items that have any stains, emit body odours or perfume scents, have any kind of iron marks or water stains will not be accepted for returns or exchanges. You are responsible for paying the postage costs when returning any item to us and for your protection we recommend that you use a recorded delivery service and pack the items in the original box and packaging if possible. There are no refunds for all shipping and handling charges, unless it is a shipping error on our part.   Return address : Little Eglantine Returns 73 Belmont crescent Maidenhead SL6 6LR UNITED KINGDOM    Amendments to these Terms & Conditions We reserve the right to amend these terms and conditions at any time.   Privacy.   The personal information that we ask of you is confidential. We do not give out or sell your email address, phone number, or credit card information to any other Companies or Institutions.       Customer service.   If you have any question or wish to place an order over the telephone, please call +44 (0)7 856 124 208. To place an order online, simply browse the website and add the desired items to your basket.   Mailing address :   Little Eglantine 73 Belmont crescent Maidenhead SL6 6LR UNITED KINGDOM